Support Our Small Business By Booking With Us

We require every individual to place a card on file in order to reserve an appointment

Please arrive 5-15 minutes before your scheduled appointment. Please arrive even earlier if you or someone in your party still need to complete consent form(s). Please keep in mind that you will be responsible for the full service price and no discounts or additional time will be given if you are late. 

However, your appointment will be forfeited and you will be charged for the full service price if you are more than 15 minutes late.

We kindly ask for a minimum 12-hour notice if you must reschedule or cancel your reservation. In the event that you reschedule or cancel outside of our cancellation window, you will be charged 100 percent of the service value. There is no exception. This fee is to compensate our hard working service providers. This cancellation policy also apply to groups of three or more with two exceptions. One - we ask for a 24-hour notice if you must cancel or reschedule. Second - should a single individual book as the party's point of contact they are accepting the financial responsibility for every person within the scheduled party. 

Our cancellation policy should not be news to anyone considering this is standard policy across all spas and salons, so we mean it when we say we do not make exceptions. We all have a family to feed, so please be kind, considerate, and respect our cancellation policy. Please stay home if you are not feeling well, but let us know in advance of course. 

By confirming your appointment via text, email, or over the phone with a spa associate, you are stating that you have read and agreed to all of Serene Society's policies.