Please read our policies before booking

We require every individual to place a card on file in order to reserve an appointment

Please arrive at the spa 5-15 minutes before your scheduled appointment. Please arrive even earlier if you or someone in your party still need to complete consent form(s). Please keep in mind that you will be responsible for the full service price and no discounts or additional time will be given if you are late. 

We kindly ask for a minimum 24-hour notice if you must reschedule or cancel your reservation. In the event that you reschedule or cancel outside of our 24-hour window, you will be charged 100% of the service value. There is no exception. This fee is to compensate our service providers for wasted time. Thank you for your understanding.

The cancellation policy stated above also apply to  groups of three or more with two exceptions. One - we ask for a 48-hour notice if you must cancel or reschedule. Second - should a single individual book as the party's point of contact they are accepting the responsibility for every person within the scheduled party, and their card on file will be held to the stated cancellation policy above for each individual. If a party wishes to avoid this singular responsibility, then every individual in the party is required to call and place a card on file at time of booking. 

Our cancellation policy should not be news to anyone considering this is standard policy across all spas and salons, so we mean it when we say we do not make exceptions. We all have a family to feed, so please be kind, considerate, and respect our cancellation policy. Please stay home if you are not feeling well, but let us know in advance of course.

By confirming your appointment via text, email, or over the phone with a spa associate, you are stating that you have read and agreed to all of Serene Society's policies.